Gajner Palace-Heritage By Hrh Group Of Hotels, Gajner

The hotel offers top-notch cleanliness with crisp linen in the rooms, but they are dated and need upgrades. The bathroom comes equipped with quality toiletries. The room size is comfortable but rather small. The service is excellent, especially for small kids' needs, and the staff goes above and beyond. The location is potentially lovely but shows signs of faded glory. The dining experience is delightful with a special thali selection in a former ballroom. The facilities are satisfactory, offering room service, laundry, tours/ticket assistance, and a happy hour.

The hotel overlooks the beautiful lake and offers bright, cozy rooms reminiscent of childhood memories. The service was hospitable, and the cultural events were enjoyable, though there were occasional instances of surly behavior. The location is peaceful, surrounded by wildlife, perfect for a tranquil stay. The dining experience, while featuring good local dishes like laal maas, lacked consistency and freshness. The facilities were generally satisfactory, with a few areas needing improvement in quality.

The hotel rooms are different and individual, offering a unique bygone era charm. Despite the dirty windows with lots of dust, the cleanliness of the rooms with quality toiletries was top class. The service is courteous and helpful, although a few staff members were not very courteous. The exceptional location by a lake with wildlife creates a peaceful and calming experience with plenty of walking space. The dining experience in the large old palace room, although reasonable, could be improved. Overall, the hotel offers a mix of unique charm and top-notch cleanliness.